Live chat for your business that ensures
your customers' data is secure.
Elixir is a professional on‑premise live chat for your customer support. It is created specifically for businesses that cannot use cloud-based live chat solutions due to their uncontrolled access to customers' data.
In order to provide great service, it's important to be able to communicate with your customers right on your website. However, modern live chat solutions don't provide the option to deploy them on your own servers (on‑premise). It means these third-party chat providers will have full access to all your customers' personal data. This is not safe. That's why companies that care about security and customer privacy have to develop their own ad hoc live chat solutions. Yet this is expensive and inefficient because it distracts from the primary business function.
We created a modern multifunctional live chat that is hosted on your servers (on‑premise) and meets strict corporate security standards. Elixir Chat works great for customer support services of banks, insurance companies, internet services, and other businesses.
Hosted on your servers
No “external” scripts that may have access to your data
Integrated with your corporate authorization
Your staff can sign in using corporate auth via LDAP, X.509 or Google OAuth
Tech support meets your security standards
Providing support and rolling out updates via SSH, RDP or TeamViewer
Group chats with customers
Create group chats when needed in order to communicate with multiple users simultaneously
If there are multiple clients coming from the same source, you can create shared chats rooms — so you don't have to reply to each client separately.
Foresee your customers' questions
See what your customers or other agents are typing in real-time
Amaze your customers by how quickly your helpdesk replies. Your agents see customers' questions being typed in real-time and have time to prepare the answer in advance.
Take screenshots of client browser automatically
Sometimes you need to see the screen in order to solve the problem
Helpdesk agents can simply press the “Request screenshot” button, and see the client's screen once permission is granted by the customer. Additional metadata such as timestamp, browser version, and operating system is also recorded.
Integrations API and webhooks to integrate with your internal services
Elixir Chat on‑premise deployment
$59,000 $39,000, one time payment
$59 $39/mo for a license per one support agent
Integration with your internal services by Elixir team
$1,900 per team workday